Terms and Condition of Website Use
These terms & conditions set out the basis on which you can visit and use our website www.maisonsamadi.com (“website”). Please read them carefully as they contain important information.
If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at firstname.lastname@example.org or call us on 07732 403410.
Maison Samadi-London products are marketed by Prestige Marketing & Promotions Limited which is a limited company registered in England. Company number is: 07114607 and address of registered office is: 1 Coldbath Square, London EC1R 5HL, UK.
This website is owned and operated by Prestige Marketing & Promotions Limited (“PM&L”, “we” or “us”).
You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable.
We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.
By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Any offers we make are designed to be used independently and are not available in conjunction with any other offer.
The prices payable for products that you order are as set out on our website. Products, packaging and pricing on our website may change without notice.
In most instances you will be required to pay extra for delivery. Our delivery charges can be found on our website and are calculated during the checkout process. Please refer to the Delivery section for more details on delivery and responsibilities.
You are not permitted to sell and must not offer for sale or re-sell any of our products.
Ingredients & Allergens
The ingredients and allergens contained in each product are listed in a label adhered to the pack containing that product. Allergens are shown in bold in the ingredients label on the packs.The same information is also shown on the Maison Samadi website for each product.
Please read this information carefully before purchasing the product to ensure the ingredients in the product you want to purchase are suitable for you.
This could include ingredients that you may be allergic to or ingredients that may adversely affect you (such as Sugar in the case of a person with diabetes).
The majority of our products may contain allergens such as nuts, soya, milk. gluten, sesame, eggs and sulphite. All our products are made in a location that handles the above allergens. Our products may contain traces of these materials.
When placing an order with us you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact us at email@example.com or call us on 07732 403410 before you place an order. You must be over 16 to place orders, or over 18 in the case of chocolates containing alcohol.
Acceptance of your order
After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within two days of placing your order please contact at firstname.lastname@example.org or call us on 07732 403410.
The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order).
We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, or you request items that are not part of the product shown on the website, or our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website.
Bespoke Products for Business Orders
For business or corporate purchasers of Bespoke products the following shall apply:
Please call (00 44 7732 403410) or email us (email@example.com) to discuss your order and lead times.
All necessary artwork must be received by us by the specified deadline. You will be required to pay for any artwork and associated costs at the rates quoted for each product on our website.
We have your permission to use your artwork and logos for the purposes of printing and fulfilling the order.
The design and layout of the artwork must be approved by an authorised person within your business prior to any printing being carried out.
Where bespoke artwork has been requested and approved in accordance with this clause and the order is subsequently cancelled by the business or corporate purchaser, a payment of 70% of the invoice value of the products must be paid to us.
Delivery, Risk and Ownership
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details.
Returns Policy, Damaged Goods & Refunds
This returns policy is specific to online purchases by our customers, it is not applicable to any purchases made in a store or concession or to purchases made by businesses.
Chocolates are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene.
In some cases, we may accept returns to check the claim but you will be responsible for paying for your own shipping costs for returning the item(s). This must be done within 5 days after the purchase date.
We are only able to cancel an order if the goods have NOT been dispatched before the cancelation request.
Our chocolates and confectionery products are made by hand. Some minor variation may be present as a result. Chocolates are quite delicate and can easily be damaged. If the products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue, please immediately contact us at firstname.lastname@example.org, so that we can discuss an appropriate resolution.
Our objective is to provide top quality products and service. Should you have any issues with a product you purchased from us or if you would like to provide feedback, please contact us at email@example.com. We’ll do our best to help resolve the issue.
For all complaints, we will need proof of purchase of the product. This can be the online order number or a photo of the receipt if the product was purchased from a store. In addition, we will need the following to register the complaint, verify the purchase and investigate the quality issue.
For complaints regarding product quality, we will need the actual product to be sent to us for investigation especially if the complaint is related to product quality or taste. We’ll provide you with the address to send the product to once you contact us.
For complaints relating to physical damage (possibly due to shipping), a photo of the affected product (if it cannot be returned) may be sufficient.
Chocolate and confectionery are delicate food products where the taste can decline faster at higher temperatures or in high humidity.
These products need to be stored in the original closed package in a cool place (preferably below 20 degrees Celsius) and away from direct sunlight or any sources of heat.
Each pack has a label indicating the Best Before End Date. For maximum taste, we recommend that you consume the product as soon as possible after purchase and to follow the above storage instructions.
Consumer cancellation rights under the Distance Selling Regulations 2000 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to products which have been personalised, or made subject to the buyer’s specifications or which are perishable or liable to deteriorate or expire rapidly. Therefore as our products are of this type, and may also have been personalized, these cancellation rights do not apply to sales of products through this website. This does not affect our Returns Policy, above.
As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau. We do not seek to affect these legal rights and we will perform our obligations with reasonable care and skill and provide products which are of satisfactory quality.
For both consumers and businesses if we fail to comply with these terms and conditions, we’ll work with you to rectify it including replacement of the product (if damaged or defective), when possible, or refunding the amount you paid for the products in whatever way we choose.
Unless precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
If you are a business we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity or goodwill whether or not foreseeable. Prestige Marketing & Promotions Limited, Maison Samadi-London, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
Notwithstanding the above, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from an authorised representative of Prestige Marketing & Promotions Limited.
For the purposes of these terms and conditions ‘Gift Cards’ refers to both Gift Cards or Gift Vouchers or vouchers unless otherwise stated.
Gift Vouchers are only accepted online as a method of payment. They can be activated with a minimum value of £5.00 and have a maximum value limit of £250. The value of your Gift Voucher will be stated in the notification email. To use your Gift Voucher online at https://maisonsamadi.com/ simply enter the code you received at the checkout page to redeem the credit towards your purchase. Any balance remaining balance after your transaction will expire if not used by the end date stated on your Gift Voucher. All our Gift vouchers have the validity date till when they can be redeemed.
Gift Vouchers are exempt from all offers online and in store, and they cannot be discounted or used to purchase another Gift Voucher.
The Gift Voucher is not a cheque guarantee, credit, debit or charge card and cannot be exchanged for cash, returned or refunded, except in accordance with your legal rights.
A Gift Voucher is intended for your personal use and, as such, you are not entitled to sell, distribute or otherwise make any commercial use of your Gift Voucher. For the avoidance of doubt, this shall not prevent you from giving a Gift Card as a gift, provided that such gifting is not part of or connected to any commercial activity, unless otherwise agreed in writing with Prestige Marketing & Promotions Limited.
You may obtain information about the remaining balance by emailing firstname.lastname@example.org.
We reserve the right to amend these terms & conditions in relation to our products and the purchase of them, where we consider it reasonable and necessary to do so. The terms do not affect your statutory rights.
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