Terms and Conditions

  • Terms and Condition of Use
  • Terms and Condition of Sale
  • Delivery, Risk and Ownership
  • Returns Policy
  • Consumer Complaints
  • Cancellation Rights
  • Our liability
  • Privacy Policy
  • Cookie Policy
  • Klarna

Terms and Condition of Website Use

These terms & conditions set out the basis on which you can visit and use our website www.maisonsamadi.com (“website”). Please read them carefully as they contain important information.

These Terms and Conditions apply to purchases online (our website and other online websites), by email or by phone or in store whenever possible.

If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at contact@maisonsamadi.com or call us on 07732 403410.


Maison Samadi-London products are marketed by Prestige Marketing & Promotions Limited which is a limited company registered in England. Company number is: 07114607 and address of registered office is: 1 Coldbath Square, London EC1R 5HL, UK.
This website is owned and operated by Prestige Marketing & Promotions Limited (“PM&L”, “we” or “us”).

You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable.

We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.

By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Our Offers

Any offers we make are designed to be used independently and are not available in conjunction with any other offer.


The prices payable for products that you order are as set out on our website. Products, packaging and pricing on our website may change without notice.


In most instances you will be required to pay extra for delivery. Our delivery charges can be found on our website and are calculated during the checkout process. Please refer to the Delivery section for more details on delivery and responsibilities.


You are not permitted to sell and must not offer for sale or re-sell any of our products.


The majority of our products may contain allergens such as nuts, soya, milk and gluten. All our products are made in the same environment as nuts and thus may contain traces of nuts, soya, milk & gluten. Allergens are shown in bold in the ingredients list on our packs.

Terms and Conditions of Sale

Placing an order

When placing an order with us you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact us at contact@maisonsamadi.com or call us on 07732 403410 before you place an order. You must be over 16 to place orders, or over 18 in the case of chocolates containing alcohol.

Acceptance of your order

After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within two days of placing your order please contact at contact@maisonsamadi.com or call us on 07732 403410.

The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order).

We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse. We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, or you request items that are not part of the product shown on the website, or our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Access to and use of the website.

Bespoke Products for Business Orders

For business or corporate purchasers of Bespoke products the following shall apply:

Please call (00 44 7732 403410) or email us (contact@maisonsamadi.com) to discuss your order and lead times.

All necessary artwork must be received by us by the specified deadline. You will be required to pay for any artwork and associated costs at the rates quoted for each product on our website.

We have your permission to use your artwork and logos for the purposes of printing and fulfilling the order.

The design and layout of the artwork must be approved by an authorised person within your business prior to any printing being carried out.

Where bespoke artwork has been requested and approved in accordance with this clause and the order is subsequently cancelled by the business or corporate purchaser, a payment of 70% of the invoice value of the products must be paid to us.

Delivery, Risk and Ownership

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details.

We use courier companies to deliver our products in the UK mainland during working hours on week days. We do our best to process and dispatch orders as quickly as possible. We are not responsible for delays or errors due to courier companies. We will investigate with courier companies to try to resolve delivery issues.

The products ordered by you will be your responsibility from the time at which they are delivered to the delivery address – this means that you are responsible for any loss or damage which occurs after this time. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.

Returns Policy, Damaged Goods & Refunds

This returns policy is specific to online purchases by our customers, it is not applicable to any purchases made in a store or concession or to purchases made by businesses.

Chocolates are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene.

We are only able to cancel an order if the goods have NOT been dispatched prior to the cancelation request.

We do operate a 100% Satisfaction Guarantee. Chocolates are quite fragile and easily damaged. If the products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue, please immediately contact us at contact@maisonsamadi.com, so that we can discuss an appropriate resolution.

Consumer Complaints

Our objective is to provide top quality products and service. Should you have any issues or if you would like to provide feedback, please contact us at contact@maisonsamadi.com. We’ll do our best to help resolve the issue.

For complaints regarding product quality, we will need the proof of purchase and a photo of the affected product (if it cannot be returned) to register the complaint as we need to verify the purchase and investigate the quality issue.

We do operate a 100% Satisfaction Guarantee. Chocolates are quite fragile and easily damaged.

Cancellation Rights

Consumer cancellation rights under the Distance Selling Regulations 2000 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to products which have been personalised, or made subject to the buyer’s specifications or which are perishable or liable to deteriorate or expire rapidly. Therefore as our products are of this type, and may also have been personalized, these cancellation rights do not apply to sales of products through this website. This does not affect our Returns Policy, above.

Our Liability

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these terms and conditions. Advice about your legal rights is available from your local Citizens’ Advice Bureau. We do not seek to affect these legal rights and we will perform our obligations with reasonable care and skill and provide products which are of satisfactory quality.

For both consumers and businesses if we fail to comply with these terms and conditions, we’ll work with you to rectify it including replacement of the product (if damaged or defective), when possible, or refunding the amount you paid for the products in whatever way we choose.

Unless precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

If you are a business we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity or goodwill whether or not foreseeable. Prestige Marketing & Promotions Limited, Maison Samadi-London, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

Notwithstanding the above, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Intellectual property

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from an authorised representative of Prestige Marketing & Promotions Limited.

Privacy policy

A copy of our privacy policy can be found in our website: www.maisonsamadi.com

This Privacy Policy governs the manner in which Prestige Marketing & Promotions Limited  collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.godivachocolates.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Prestige Marketing & Promotions Limited.

For full details please visit our Privacy Policy page.

Cookie policy

Prestige Marketing & Promotions Limited and Maison Samadi-London Site uses “cookies” to enhance the User experience. Please see our Privacy Policy which also covers Cookies.

User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more information about cookies please visit www.allaboutcookies.org


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